Refund and Returns Policy
Terms and Conditions
Ogwen Valley Mountain Rescue Organisation
Last updated: 27 January 2026
1. About us
Ogwen Valley Mountain Rescue Organisation (OVMRO) is a UK voluntary mountain rescue charity.
Website: https://ogwen-rescue.org.uk
These terms and conditions govern your use of this website and any purchases or donations made through it.
2. Use of this website
You may use this website for lawful purposes only. You must not:
- Use the site in any way that breaches applicable laws or regulations
- Attempt to gain unauthorised access to the site or its systems
- Introduce viruses or other malicious material
We may suspend or withdraw access to the website at any time without notice.
3. Online shop and donations
Our website includes an online shop and donation facility operated to support the work of OVMRO.
By placing an order or making a donation, you confirm that:
- The information you provide is accurate and complete
- You are authorised to use the payment method provided
All payments are processed securely by third-party payment providers. We do not store payment card details.
4. Prices, availability and errors
All prices are shown in pounds sterling (£).
We take reasonable care to ensure prices and descriptions are accurate. However, errors may occur. If we discover an error in relation to an order, we will contact you to offer a correction or cancellation.
5. Delivery of goods
Where physical goods are sold:
- Delivery times are estimates and not guaranteed
- We are not responsible for delays outside our control
6. Returns and refunds
If you purchase goods from us online, you may have rights under UK consumer law.
Please contact us using the details above if you need to arrange a return or refund.
Donations are normally non-refundable unless made in error.
7. Gift Aid
If you choose to make a Gift Aid declaration, you confirm that:
- You are a UK taxpayer
- You have paid sufficient UK Income or Capital Gains Tax to cover the amount reclaimed
You are responsible for notifying us if your tax circumstances change.
8. Intellectual property
All content on this website, including text, images, logos, and documents, is owned by or licensed to Ogwen Valley Mountain Rescue Organisation unless otherwise stated.
You may view and print content for personal, non-commercial use only. You must not reproduce or distribute content without permission.
9. Links to other websites
This website may include links to third-party websites. These links are provided for convenience only.
We do not control or accept responsibility for the content or policies of third-party sites.
10. Liability
We provide this website on an “as is” basis.
To the extent permitted by law, we exclude liability for any loss or damage arising from the use of, or inability to use, this website.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
11. Changes to these terms
We may update these terms and conditions from time to time. The latest version will always be published on this page.
12. Governing law
These terms and conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


